Hertz Car Rental and Pets: Everything You Need to Know Before You Book

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Introduction: Understanding Hertz’s Pet Policy

For pet owners planning a trip, finding a rental car company that accommodates furry companions is essential. Hertz, one of the largest car rental companies in the United States, is often a top choice for travelers. But does Hertz allow pets, and what are the rules and best practices for bringing your animal along? This guide offers a comprehensive look at Hertz’s pet policy, actionable steps for booking, tips for a hassle-free experience, and alternatives if your situation requires special arrangements.

Are Pets Allowed in Hertz Rental Cars?

Yes, Hertz allows housebroken pets to ride in their vehicles at most locations, with no additional fees specifically for bringing a pet. However, the car must be returned clean and free of pet hair or damage, or you may incur cleaning or repair charges. The pet policy applies nationwide, but it is crucial to note that individual locations occasionally have different interpretations or enforcement, so always confirm directly with your pickup branch before booking [2] .

Hertz also stands out by offering protection grates upon request, which can help keep pets safely in the backseat without the need for a crate or carrier. To use a protection grate, you must notify the Hertz location at least 24 hours in advance of pickup [1] .

How to Book a Pet-Friendly Hertz Rental

To ensure a smooth process, follow these steps when booking a Hertz rental car with your pet:

Contact your intended Hertz pickup location in advance. While the corporate policy allows pets, local branches may have specific procedures or limited availability of protection grates. Call the branch directly to confirm their pet policy and reserve any necessary equipment, such as the protection grate.
Reserve your vehicle online or by phone. Booking can be completed through Hertz’s official website or customer service phone line. When reserving, note that you will be traveling with a pet, and request a protection grate if desired.
Prepare your pet for travel. For your pet’s comfort and safety, consider using a pet harness, seat belt, or travel crate even if not required. Bring items like water bowls, bedding, and toys to help your pet feel secure during the ride.
Plan for extra cleaning time before returning the vehicle. Before drop-off, thoroughly remove any pet hair or debris to avoid cleaning fees. Consider using a portable vacuum and lint roller.

Hertz’s Cleaning Policy and Fees

While Hertz does not charge an upfront pet fee for housebroken animals, renters are responsible for returning the car in a clean, undamaged condition. If excessive pet hair, odors, stains, or damage are found, Hertz will assess a cleaning or detailing fee. The exact amount varies by branch and severity but is generally in line with industry standards. Reports indicate fees may be substantial if the car is returned in poor condition, so it is best to clean thoroughly before return [1] [2] .

To minimize risk of fees:

Use seat covers or blankets to protect upholstery.
Keep your pet restrained to prevent damage or soiling.
Remove all pet hair and clean the interior carefully.

If your pet causes damage such as chewing, scratching, or accidents, you will be responsible for the repair costs in addition to cleaning fees.

Service Animals and Hertz Rentals

Under the Americans with Disabilities Act (ADA), service animals are always permitted in Hertz rental cars , regardless of company or location policies. You are not required to pay any pet fees or use special restraints, though it is still advisable to keep your service animal secure for safety. If you are traveling with a service animal, notify the Hertz location in advance to facilitate a smooth rental experience. For emotional support animals, company rules may differ, so contact the branch for clarification [1] .

Safety Tips for Traveling with Pets in Rental Cars

Ensuring your pet’s safety and comfort is critical when using a rental vehicle. Consider these best practices:

Use a harness, seat belt, or crate whenever possible. This prevents your pet from roaming and minimizes distractions for the driver.
Take frequent breaks on long trips to allow your pet to stretch, use the bathroom, and hydrate.
Never leave your pet unattended in a parked vehicle, especially in extreme temperatures.
Bring familiar items, such as blankets or toys, to help your pet relax in the unfamiliar environment.

For more tips on pet travel safety, consult resources from established animal welfare organizations or your veterinarian.

Addressing Conflicting Information and Common Concerns

Some online discussions and review forums include reports of strict enforcement or even outright pet bans at specific Hertz locations, with mention of fines up to $300 [3] . These cases may be exceptions, misunderstandings, or reflective of outdated practices. To avoid issues, always:

Confirm the pet policy with the pickup location before booking.
Request written confirmation or make a note on your reservation.
Document the car’s condition before and after your rental for your protection.

In the rare event your local Hertz branch does not permit pets, consider alternative rental providers with verified pet-friendly policies. Many major companies, including Enterprise, National, and SIXT, allow pets in their vehicles with similar cleaning expectations [4] [5] .

Alternatives and Additional Guidance

If you encounter difficulties booking a pet-friendly rental at Hertz, you have several options:

Try another location. Policies may vary between branches, so check nearby locations for availability.
Contact customer service. Call Hertz’s national customer service line at 800-654-3131 for clarification or assistance.
Explore other rental companies. Companies such as Enterprise, National, SIXT, and others are known for allowing pets with similar cleaning requirements. Before booking, always verify the current policy with the specific location.

For individuals traveling with service animals, remember you are legally entitled to bring your animal in any rental car. If you require additional accommodations, such as a protection barrier or special cleaning, communicate your needs when booking to ensure a smooth experience.

Step-by-Step Guide: Renting a Hertz Car with Your Pet

Research your destination and identify Hertz locations that are convenient for your travel plans.
Contact the local Hertz branch to confirm their pet policy and reserve a protection grate if needed, giving at least 24 hours’ notice.
Book your rental online or by calling Hertz’s reservation number. Clearly indicate that you’ll be traveling with a pet.
Prepare your pet for car travel: assemble a travel kit with water, food, leash, cleaning supplies, and comfort items.
On the day of pickup, inspect the vehicle for cleanliness and preexisting damage; document both with photos for your records.
During your rental, keep your pet restrained and the vehicle clean to avoid extra charges.
Before returning the car, clean thoroughly, removing all pet hair and debris. Inspect for any damage and address as needed.
Return the vehicle on time and request a walk-through with a Hertz staff member if possible.

Key Takeaways

Hertz is generally pet-friendly, allowing housebroken pets in rental cars as long as the vehicle is returned clean and undamaged. With advance notice, protection grates are available at many locations. However, it is essential to confirm details with your pickup location, prepare for possible cleaning fees, and take safety precautions to ensure a positive experience for both you and your pet.